The city’s plans to implement mobile phone payment for parking downtown have not been without setbacks. Many motorists have complained of fees being charged to their phone bill without the parking meter printing out the all-important slip. Oulun Pysäköinti Oy, the city’s parking authority, is aware of the problems.
“We are working hard trying to fix the problem, but it’s going to take some time before the problem is completely resolved,” says Lauri Manninen, executive director at Oulun Pysäköinti.
According to Manninen, the problem occurs with parking meters that accept both chip cards and mobile phones as methods of payment. “The software for chip cards and the software for mobile phones are not entirely compatible,” admits Manninen.
However, the glitch is not widespread and occurs just a few times a day. “Customers who have lost their money because of this problem can contact Oulun Pysäköinti and will be reimbursed,” says Manninen.
